Page 6 - NIS English 16-30 Sep 2024.pdf

News Briefs

Public grievances will be settled Important points of the new guidelines
soon, new guidelines issued

n Citizens can register their complaints on www.pgportal.
he central government has issued a new gov.in. The guidelines can be seen on this website.
Tguideline to simplify the process to make the n Nodal officers will be appointed for public grievances in
redressal of grievances timely, accessible, and all ministries or departments.
meaningful. Prime Minister Narendra Modi had
given instructions to the secretaries in June 2024. n The role of the nodal officer is to ensure effective
Accordingly, along with simplifying the process of classification, monitor pending cases, check feedback,
and compilation of monthly data sets as well as
grievance redressal, the timeline for its settlement monitor grievance redressal officers.
has also been reduced from 30 days to 21 days.
n Dedicated grievance cells will be set up in each ministry
or department with adequate resources having
information about the scheme and activities.
n The time limit for effective grievance redressal has
been reduced from 30 days to 21 days. In cases where
grievance redressal is likely to take longer time, interim
replies will be given to the citizens.
n Feedback on grievance redressal will be sent to the
citizens through SMS and e-mail. If the citizen is not
satisfied, he can file an appeal to the next senior officer.

n The Grievance Redressal Assessment Index will be
released to rank the Ministry/Department on a monthly
basis.

World's first portable hospital at 15 crore internet and broadband
an altitude of 15 thousand feet subscribers increased in the country

ndia, which has rolled out 5G at the fastest speed in the
Iworld, whether it is road connectivity or communication
connectivity, is continuously growing rapidly. India has also
been included in the list of the top 15 countries in the world
in terms of mobile internet speed. Meanwhile, the annual
report released by the Telecom Regulatory Authority of
he Indian Army has achieved the rare feat of India (TRAI) shows that the Indian telecom sector has seen
Tdelivering the world's first portable hospital of its significant growth in 2023-24. Internet consumers in India
kind at an altitude of 15 thousand feet under a para-drop have increased to 95.4 crores as compared to 88.1 crores
operation. The Indian Air Force and the Army jointly in March 2023, while the number of broadband subscribers
conducted the first precision para-drop test of the Arogya has increased from 84.6 crores to 92.4 crores in the same
Maitri Health Cube on August 17. This portable hospital period. If we add the number of customers, more than 15
i.e. Critical Trauma Care Cube has been indigenously crore internet and broadband customers have increased
developed under the India Health Initiative Sahyog Hita during the last one year. The main reason for this is that
& Maitri Project. It can be transported to the affected the user is getting high-speed connectivity. The number of
area within a few minutes for disaster relief. It provides telephone subscribers in the country has also increased
trauma care facilities. The Indian Air Force used its from 117.2 crores to 119.9 crores, while the average
advanced tactical transport aircraft C-130J Super minutes of usage per subscriber per month has also
Hercules to airlift and accurately para-drop the cube. increased from 919 minutes to 963 minutes.

4 New India Samachar September 16-30, 2024